Marketing Senior Officer (Customer Relationship Management) Job at UPS, United States

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  • UPS
  • United States

Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** The Senior Officer supports execution of CRM campaigns in key segments across Asia. This is a role in a dynamic work team driving business performance and customer engagement initiatives through differentiated marketing tactics. S/he is responsible for data analyses and insights which contributes to evaluation and refinement of CRM programs, as well as strategic analyses and research driving program innovation and improvement. S/he also provides project management support by managing key program execution components including customer segmentation, coordination of tasks with agencies, cross functional teams and/or vendors etc. **Job Roles & Responsibilities:** + Support implementation plans for successful execution of relationship marketing activities for countries in Asia through coordination with key stakeholders and management of internal data + Create (with the support of the CRM Supervisor) strategic analyses based on secondary research, regional internal research, and customer data analyses which will lead to CRM program innovation and continual improvement + Support CRM program design and forecasting work based on various business goals and across different communication channels with focus on digital platforms + Maintain a database of customer information that includes profiling data (i.e. segment, shipping trends etc) and performance of CRM-related activities + Report and monitor performance of campaigns, through UPS data systems and develop a model approach towards measuring the results of marketing initiatives, routinely offer insights regarding any variance from expected performance or for future enhancements + Analyze data on customer relationships and identify gaps for penetration opportunity + Generate related reports/analysis and presentations to management for consideration/review/approval **Job Requirements:** + Possess a Diploma or Bachelor Degree in Business Studies, Marketing, Statistics, Finance or Strategy disciplines + Two years working experience in similar job capacity preferred + Fast learner, proactive team player and ability to work in a fast-paced environment + Proficient in database knowledge with strong data mining skills + Strong organizational and problem-solving skills + Fluent in English (reading, writing and spoken) + Proficiency of MS Office applications, especially Excel, Access and PowerPoint + Preferred familiarity of data visualization tools such as Power BI, Tableau **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Job Tags

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