Job Description
Direct Marketing Operations Manager Location Remote : The
Direct Marketing Operations Manager is a two-year term position that will assist the Direct Marketing Database (DMDB) team with management of issues related to day-to-day work and projects that will allow the DM Team to move programs to the next level of omni-channel marketing and develop a more cohesive work product inclusive of the national and affiliate marketing efforts. The work will involve monitoring and resolving issues with the Information Technology (IT) staff. The DMDB team also works with IT, setting up and managing annual marketing efforts within the CRM, and documenting business processes and other logic used in the work around the Direct Marketing Program. This position can be remotely based within the U.S. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Management of tickets with IT. (20%)
- Manage DM Marketing Effort set-up in CRM/Marketing Database. (20%)
- Manage new package, segments, and creatives data within the CRM/Marketing Database. (10%)
- Ensure business process and global change logic (within the CRM/Marketing database) documentation are current. (20%)
- Ensure to Excludes (audiences and codes) are updated in MERF Templates.
MINIMUM REQUIREMENTS: - Bachelor's Degree or equivalent experience (if applicable).
- 5+ years in direct marketing related role.
- 5+ years' experience with CRM.
- Highly effective at prioritization across multiple projects/workstreams.
- Expert at using Smartsheet and MS SharePoint.
- Effective and clear oral written communication.
- Experience developing and executing LEAN operational solutions.
- Experience managing Operations processes including database management, segmentation and field mapping.
- Strong attention to detail.
- Data-driven problem solver.
- Active support of HFHI Values:
- Humility - We are part of something bigger than ourselves.
- Courage - We do what's right, even when it is difficult or unpopular.
- Accountability - We take personal responsibility for Habitat's mission.
- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity's code of conduct.
PREFERRED REQUIREMENTS (in addition to minimum) : - Strong team player, willing and able to lead as well as step in and assist.
- Omni-channel marketing experience.
The target hiring range for this position is $77,000 - $86,000 per year. For work locations in the US, the salary range for this position is between $72,000 - $109,000 per year. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate's qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. #LI-Remote #LI-RM1
Job Tags
Full time, Remote work,