Job Description

Description Customer Experience Specialist Reports to: Director, Customer Experience Job Requirements: - Three years+ experience in a medium to large Inbound/Outbound NetSuite and Zendesk Call Center environment - Experience with multiple customer points of contact (chat, email, fax, phone) - Understanding of the complete sales cycle from lead generation to sales close - Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers - Familiar with Return Goods Authorization processing - Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI) Key Functional Skills/Knowledge - Keyboard and data input proficiency (35 wpm) - Strong problem solving skills. - Active listener who is service oriented - Strong interpersonal skills with a positive, pleasant and respectful demeanor - Excellent written and verbal communication skills - Computer proficient in Word, Excel and Outlook - Self-motivated, team player who values continuous learning - Attentive to detail Desired Education - High School Diploma or GED - College or trade school degree/experience preferred Requirements Zendesk, Call Center, Call Center Customer Service, Call Center, NetSuite TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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