Job Description

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Promote trust and respect among associates. 
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. 
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. 
• Slice deli meats and cheeses to customer’s requests using proper deli equipment. 
• Prepare bakery items per customer requests using proper bakery equipment. 
• Offer product samples to help customers discover new items or products for which they inquire about. 
• Inform customers of deli/bakery/bistro specials. 
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage. 
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need. 
• Use all equipment in the deli/bakery/bistro such as refrigerators, freezers, slicers, and ovens according to company guidelines. 
• Prepare food to Company standards. 
• Adequately prepare, package, label, and inventory ingredients in merchandise. 
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action. 
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc. 
• Label, stock, and inventory department merchandise. 
• Report product ordering/shipping discrepancies to the department manager. 
• Display a positive attitude. 
• Stay current with present, future, seasonal, and special ads. 
• Adhere to all food safety regulations and guidelines. 
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are maintained. 
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions, and notifying store management. 
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair. 
• Notify management of customer or employee accidents. 
• Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation. 

With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.

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