Job Description

Position Summary

The Yoga Experience Specialist (YES) – Team Lead is a key member of the Soul Yoga team, responsible for creating a welcoming and elevated in-studio experience for students and guests. As a Team Lead, you’ll guide the YES Team in providing exceptional customer service, supporting membership growth, and maintaining a clean and organized studio environment. You are outgoing, reliable, detail-oriented, and passionate about yoga and community.

Core Responsibilities

Front Desk & Guest Experience

• Greet every guest by name with warmth and enthusiasm
• Ensure a seamless and welcoming check-in experience
• Support and promote studio events, memberships, and retail offerings
• Handle phone calls, emails, and in-studio inquiries with professionalism
• Maintain a positive, energetic presence throughout each shift
• Ensure the studio is spotless at all times (lobby, locker rooms, classrooms)
• Lead by example with punctuality and reliability

Team Leadership

• Create and manage the YES Team schedule in Sling, staying within allocated hours
• Act as the main point of contact for the YES Team during shifts
• Provide coaching and real-time support when challenges arise
• Host quarterly team meetings and collaborate with the General Manager on team communication
• Track individual team member performance in memberships and customer service
• Support in hiring, onboarding, and training new YES Team members

Membership & Customer Relations

• Follow up with leads and intro offers through calls, texts, and emails
• Address failed payments, expiring offers, and membership inquiries
• Build relationships with members and promote long-term engagement
• Be a trusted resource for membership options and benefits

Operations & Inventory

• Complete opening, mid-day, and closing duties consistently
• Maintain accurate product inventory and ensure items are properly stocked
• Coordinate with leadership on drink and supply orders
• Lead monthly inventory audits alongside management

Energy Exchange Program Oversight

• Onboard and train Energy Exchange team members
• Ensure their shift responsibilities are met and integrated with YES Team support
• Step in when Energy Exchange staff is unavailable

Qualifications

• Strong leadership and communication skills
• Excellent customer service and interpersonal abilities
• Time-conscious, organized, and dependable
• Experience in a fast-paced, service-oriented role
• Passion for yoga, health, and wellness
• Comfortable with basic tech tools (MindBody, Sling, email, etc.)
• Weekend availability (minimum two weekends per month)

Additional Expectations

• Attend weekly leadership meetings
• Maintain a professional and positive demeanor at all times
• Adhere to Soul Yoga's culture of integrity, feedback, and gossip-free communication
• Provide two weeks' written notice for any extended time-off requests (4+ days)

Job Tags

Similar Jobs