Job Title: Senior Technical Writer
Location: Austin, TX (Hybrid/On-site)
Experience: 8 12 years
About the Role:
We are seeking an experienced Technical Writer to join our team in Austin, TX. In this position, you will collaborate directly with development teams within a cross-functional, distributed environment. A strong technical background is essential, enabling you to work effectively with software development engineers, product managers, and program managers. You must have excellent communication skills and a proven ability to produce high-quality technical publications. You should also have an interest in developing, using, and documenting AI tools that enhance developer workflows and technical writing.
This team builds the product workflows behind our customer's flagship products. The team oversees and advocates for core design elements, product development platforms, components, and infrastructure. These foundational elements support safe, high-quality user experiences and help accelerate innovation.
Key Responsibilities:
Develop, organize, and write technical content for internal developer audiences, with a focus on onboarding, concepts, and use cases, including:
o User manuals
o Onboarding guides
o System architecture overviews
o How-to articles and FAQs
o Release notes and configuration guides
Define documentation needs with teams and collaborate with engineers to develop and maintain documentation sets.
Work closely with Product Managers, UX Designers, Development teams, and QA to collect source material.
Understand new applications and features, translating technical and complex workflows into clear, accessible content.
Create documentation tailored to multiple audiences, including developers, internal stakeholders, and business users.
Develop documentation templates and style guides to ensure consistency across all deliverables.
Lead content strategies that improve onboarding efficiency and user enablement.
Review and revise documentation in response to product updates and user feedback.
Coordinate with cross-functional teams to ensure documentation aligns with product development timelines.
Required Qualifications:
8 12 years of experience in technical writing, ideally within a product-based or SaaS environment.
Demonstrated experience producing onboarding documentation and user guides for cross-functional teams.
Strong ability to understand complex technical concepts and explain them clearly.
Experience with API or NLP documentation, system diagrams, or developer-focused content.
Excellent verbal and written communication skills.
Proficiency with tools such as:
o Confluence, Notion, or similar documentation platforms
o Markdown, HTML/CSS (preferred)
o Adobe FrameMaker, MadCap Flare, or similar (preferred but optional)
o Basic familiarity with version control systems like Git
Experience working in Agile/Scrum teams.
Strong attention to detail and commitment to producing high-quality content.
Preferred Qualifications:
Degree or certification in Computer Science, Engineering, or a related field.
Experience working with enterprise-level software and internal tools.
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