Job Description

We're building a new healthcare clearinghouse

In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers.

Stedi is building the world’s only API-first clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions.

Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $92 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

What we are looking for

We are hiring a Technical Account Manager to join our post-sales team. As an early member of our go-to-market team, you will have the opportunity to have an outsized impact on our revenue by focusing on expansion and retention across our entire customer base.

You will work closely with our healthcare technology customers to accelerate onboarding and implementation cycles, manage upsell opportunities in conjunction with new product expansion, own the renewal process, and more. Beyond standard account management tactics, we are looking for someone who has experience using the technical products they sell, as that is the best way to earn trust with customers and identify opportunities.

What you’ll do

• Take ownership as the primary point of contact for customers once a new sale closes.

• Manage the post-sales onboarding process, including account provisioning, billing setup, onboarding calls, and more.

• Manage a pipeline of revenue expansion opportunities in Hubspot across adoption, upsells, and renewals to meet or exceed revenue targets.

• Interface with customers daily (primarily product managers and engineers) through Slack, Zoom, and email.

• Escalate urgent problems through customer success engineers, product, and sales.

• Maintain operational excellence in all tools like HubSpot, Linear, and Slack.

Who you are

• You have 3+ years of quota-carrying sales, account management, sales engineering, or customer success experience. You have a strong track record of supporting customers as they adopt and utilize technical API-driven products. You also have experience getting contracts signed.

• You have previous healthcare experience. You come from the healthcare industry, specifically software companies that sold to payers, providers, revenue cycle management businesses, and EHR/practice management systems.

• You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. You almost never drop balls.

• You strive to become the customer’s most trusted advisor. Helping customers use the Stedi platform as it exists today is routine. You go a step further by helping customers innovate on the platform to drive real business outcomes for them and their partners.

• You have a low ego. No task is too small in order to find success and generate revenue.

• You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours.

• You move fast . We move fast as an organization. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.

At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.

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