Job Description

What you’ll need to succeed as a Supervisor, Order to Cash at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in logistics, transportation, shared services, billing, or financial operations

• 1–3 years of leadership experience (lead, senior, acting supervisor, or supervisor role).
• Demonstrated experience managing performance, giving feedback, and documenting employee behavior.
• Experience working with offshore or cross-functional teams; familiarity with time zone coordination.

• Proven ability to interpret basic operational metrics and KPIs (accuracy, productivity, SLA, quality, rework

Preferred qualifications:

• 3+ years’ experience supervising teams in a high-volume environment
• Experience with transportation billing, workflow queues, audit processes, or quality frameworks
• Experience partnering with teams in India or similar offshore support models
• Exposure to root-cause analysis, continuous improvement, or training/coaching programs

About the Supervisor, Order to Cash job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year 
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Monitors daily workload and assigns tasks to ensure balanced distribution and SLA compliance
• Provides hands-on coaching, support, and guidance to team members throughout the day
• Reviews completed work for accuracy, clarity, and adherence to SOPs; identifies trends in errors or rework
• Documents performance, attendance, and behavioral issues in alignment with HR guidelines
• Partners with offshore teams in India to align on workflow, resolve questions, and support daily handoffs
• Communicates process updates, workflow changes, and business priorities to the team clearly and consistently
• Supports onboarding, training, and cross-training through side-by-sides and reinforcement of expectations

• Prepares and reviews basic operational reports (volume, SLA, accuracy, rework) to support daily decision-making

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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