Job Description

Qualifications

8+ years in software testing/development, with 4+ years on ServiceNow platform.
Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI.
Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub).
Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
Strong knowledge of upgrade lifecycle, patch testing, and defect management.
Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
Bachelor's or Master's in Computer Science, IT, or related field.
Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.

8+ years of proven experience in manual and automation testing, with deep knowledge of ServiceNow modules (Some of these includes ITSM, Service Catalog, CSDM, ITOM).
Strong expertise in ServiceNow Automated Test Framework (ATF) and external automation tools such as Selenium, Rest Assured, Postman, SOAP UI.
Hands-on experience with API testing for ServiceNow integrations.
Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic.
Experience with update set migration, ServiceNow development lifecycle, and deployment processes.
Skilled in test management and defect tracking tools (JIRA, HP ALM, or equivalent).
Hands-on experience with ServiceNow upgrades, patch testing, and defect management.

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