This is a remote position.
We are seeking ServiceNow Admin / Developers for our direct client.
Responsibilities:
· Planning and design of new applications and configurations implemented, including:
Ø Design and implementation of Organization group roles pertaining to each defined Organization
Ø Design and Implementation of Change Coordinator groups (if needed)
Ø Performance evaluation and monitoring
Ø eAccess updates and integration
Ø New application integration
· Deliverables: General Administrative Support functions:
Ø Based on functional specifications and application reviews, recommend/create application configurations, standards and administrative evaluations
Ø Confirm that the configurations conform to company standards
Ø Perform application support activities as specified
Ø Provide new development requirements as needed
Ø Document and verify the work being done meets company standards
Ø Unit Test the systems and provide SIT/CAT plans/assistance
· Act as an escalation point for company ServiceNow Support for end user related inquiries or consultation of the Servicenow Application system.
· Perform application and end user support as required; perform SME ServiceNow customer support
· Monitor company and IT ServiceNow emails and Incident tickets requesting technical assistance
· Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design and CMDB
· Implement assigned Change Requests
· Perform monthly ServiceNow audit activities as defined by company
· Change Management administration and operations support for ServiceNow
· Administrative and operations support for ServiceNow suite of services
Please respond with your updated resume and contact information to hr@dawarconsulting.com.
Best Regards,
DAWAR CONSULTING, INC.
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