Job Description

Primary Responsibilities: Provide a positive, friendly service experience to our customers. A self-Motivator, enthusiast and forward thinker that is passionate about helping others. Previous service Advisor Experience in the automobile business is required. Experience with Dealertrack and Xtime is a plus! By working with Arundel Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits:

• Medical coverage 100% paid by dealership!

Competitive Pay * Flexible Working Hours * Dental and vision * PTO & Sick Leave *

401(K)

• 401(K) matching
• Employee Discount

Service Advisor Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Service Advisor Requirements: * Previous experience at a dealership is a plus * Ability to identify the problem quickly * Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs * Ability to learn new technology and repair and service procedures and specifications * Ability to work in a fast-paced environment and stay organized * Positive, friendly attitude * High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Tags

Full time, Local area, Flexible hours,

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