Job Description

We are seeking an organized and quick-to-learn individual eager to work on a fast-paced and close-knit sales team. This is an amazing opportunity to learn the inner workings of a busy publishing company in a young and entrepreneurial environment. This is a hybrid role, expected to work in person in our Solana Beach office 1-4 days a week.

Key Responsibilities:

• Provide general administrative support such as data entry, copying, scanning, filing, client and customer support, telephone and e-mail correspondence, and other duties when needed.
• Create and publish online courses in Canvas (from blueprints)
• Prepare product listings for sale in our online student store; communicate ordering information to clients; and submit orders for client print and electronic complimentary copies.
• Provide excellent sales support to help maintain business relationships amongst clients.
• Understand the company’s product lines to assist with client interest with expanding their current product.
• Manage sales support tasks, which include confirming course details; researching professor contact information; validating professor teaching status; and maintaining accurate information in our CRM database
• Analyze course details of interested adopters, escalate high opportunity potential to sales reps
• Provide additional support when needed during busy seasons.
• Assist in the preparation of e-mail campaigns; quality-check and enter client information into our database (SugarCRM); write and edit marketing copy for campaigns; send campaigns through mail merge.
• May provide additional sales assistance with outbound calls for lead generation
• Monitor and respond to emails sent to adopt@cognella.com
• Ensure all phone calls are answered in a timely manner
• Assist students with ordering and accessing content

Qualifications and Requirements

• Must be at least 18 years of age
• A Bachelor’s degree is preferred, or current student
• Highly proficient using computer and office applications, including Microsoft Office and Adobe Acrobat
• Experience working in a professional setting (1+ years preferred)
• Outstanding problem solving skills and ability to learn new software and processes quickly
• Exceptional attention to detail along with impeccable organizational skills
• Professional demeanor along with strong verbal and written communication skills
• Self-starter attitude, initiative to work independently, and strong interpersonal and customer service skills
• Proven ability to work well under pressure and to multi-task effectively
• This position requires sitting, computer use, and data entry for extended periods of time

Position Details

This is a full-time position. Cognella offers all of our team members a stimulating and entrepreneurial work environment in Sorrento Valley, great colleagues, and the opportunity to help shape their position.

Start Date:           Immediate
Status: Full-time
Reports To:Director of Operations

To Apply: For consideration, please email cover letter and resume to careers-operations@cognella.com. All submissions held in confidence.

Cognella, Inc. is an Equal Employment Opportunity (EEO) employer.

Recruiters, please do not contact this job post.

About Us:                                                                                    

Cognella® is redefining educational publishing by creating teacher-driven, student-centric educational course materials in print and digital formats under three imprints: Cognella® Academic Publishing, Cognella® Custom, and Cognella® Active Learning. Cognella also publishes engaging nonfiction titles featuring modern perspectives as Cognella® Press. Learn more at www.cognella.com.

Cognella has been awarded a Top Workplace designation by the San Diego Union-Tribune from 2017 to 2024 (eight consecutive years). We are proud to offer Cognella team members a work environment that fosters collaboration, innovation, and the opportunity to contribute significantly toward the goals of the company.

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