Job Description

• Direct and assist MAs and PCRs to maintain efficient patient flow.
• Communicate assignments and provide backup support as needed.
• Delegate work assignments to balance workload and promote efficiency.
• Coordinate with PCRs and MAs to monitor patient registration and provider workload.
• Ensure adherence to clinic policies, procedures, and safety practices.
• Coach and motivate staff to enhance engagement and retention.
• Implement systems to improve patient intake, flow, and satisfaction.
• Monitor customer service quality and ensure adherence to protocols.
• Report opportunities for patient care improvements to management.
• Ensure coverage for clinical and clerical support areas as needed.
• Troubleshoot daily staff issues and provide solutions.
• Ensure compliance with HIPAA and clinic quality standards.
• Participate in quality improvement initiatives and provide feedback.
• Conduct performance evaluations and provide ongoing feedback to staff.
• Promote teamwork between clinical and clerical areas.
• Support training new MAs and PCRs as assigned.
• Lead department meetings and attend organizational leadership meetings.
• Monitor budget and practice cost-effective measures.
• Perform related duties as assigned.
• Medical Assistants:
• Supervise MAs in patient history documentation, treatments, and medication administration.
• Assist with VFC audits and Quarterly Metric compliance.
• Coordinate medical supply orders under supervision.
• Serve as liaison between Walk-In Wellness Center and Emergency Department triage.
• Monitor quality control checks on medical equipment and diagnostic tests.
• Monitor lab electronic billing processes.
• Monitor room assignments and transitions during clinic shifts.
• Patient Care Representatives:
• Liaison for managed care services and program policies implementation.
• Maintain EMR and insurance coverage knowledge.
• Ensure accuracy of batch money and petty cash handling.
• Implement workflows to enhance clerical staff efficiency.
• Manage physician appointment scheduling via EMR.
• Monitor office supplies within budget limits and handle appointment scheduling and calls.

Experience/Training
• High School Diploma or GED required.
• Proficiency in MS Office applications (Outlook, Word, PowerPoint, Excel).

Certifications/Licenses
• Current and valid driver’s license.

Physical Demands
• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.

Language Skills
• Ability to read and write proficiently using the English language.
• Bilingual English/Spanish preferred/at some locations required.

Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply. *
Yes/No * Yes No
Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply. *
Yes/No * Yes No
This value is required.

Job Tags

Similar Jobs