Job Description

Responsibilities

• Secure service delivery excellence across all O2C processes in scope (Billing, Cash Applications,
• Collections and Credit Management) across geographies (NAM, EMEA, APAC), continuously monitor
• KPIs and guarantee SLA/OLA achievement.
• Lead, coach, and develop a global O2C team of 40 professionals, including Team Leads and Analysts,
• ensuring capacity planning and succession readiness.
• Act as business partner to Sales, Activation, Customer Success, and Finance, gathering requirements
• and aligning service delivery with business objectives.
• Orchestrate process owners, local organizations, HQ functions, and external providers to
• harmonize, simplify, and automate O2C processes E2E.
• Define, monitor, and report KPIs, SLA, and OLA performance, escalating and resolving deviations.
• Own budget adherence and process compliance with internal policies, work closely with the GPO
• O2C
• Oversee transition of new geographies, services, or acquisitions, coordinating knowledge transfer
• and managing go-lives.
• Drive change management in collaboration with PMO and communication teams.
• Accelerate reporting automation, central governance, and analytics for proactive decision-making.
• Ensure accurate month-end close for O2C processes and support statutory, group, and external
• audits.
• Champion digitalization, harmonization, and continuous improvement initiatives globally.
• Manage global processes including Billing, Collections, Cash Application, Master Data, Order
• Management, Fulfilment, Transport, and Invoicing

Requirements

• Bachelor’s degree in Business, Accounting, or Finance
• Minimum 10+ years O2C/AR experience with proven leadership of global or regional teams
• 5+ years in SSC or multinational environment with transformation exposure
• Fluent English; additional languages are an advantage
• Strategic leadership
• Stakeholder engagement across functions and geographies
• Data-driven decision-making
• Change agent mindset
• Excellent communication and influencing skills
• Flexibility to support global time zones; international travel up to 15%

Nice to have

• Global O2C process design
• Credit, Billing, Collections, Cash Application
• SLA/OLA and KPI governance
• Audit & Compliance frameworks
• Project & Change Management
• ERP (SAP B1, NetSuite, or equivalent)
• AR/Collections platforms (BlackLine, HighRadius)
• BI/analytics tools
• Excel advanced
• Strong understanding of revenue recognition principles, credit and collections policy governance,
• and internal control frameworks
• SOX experience is a plus but not mandatory

What they offer

• Bonus (annual performance-based bonus)
• SZÉP Card
• Medicover health insurance
• Home office 2 days/week

Job Tags

Similar Jobs