Job Description

M-F 8am-5pm (40 hours)

Summary/Objective:

Process work pertaining to the Membership Maintenance job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Membership Maintenance team with achieving key performance goals and service level standards. Cross-train on a variety of Deposit Services processes to further support the overall goals of the department and DCU.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCUs Success Sharing initiatives and practices. DCUs principles of People Come First Do the Right Thing Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals including but not limited to service level achievement timeliness of tasks quality of work service quality and others as assigned
• Provide phone coverage to assist the Information Center Branches various departments and members. Answer incoming calls to the Membership Maintenance hunt line
• Process daily work within the service level
  • Answering member requests/ emails
  • Dormancy Flag Removal Report
  • Add/Remove Joint Owner
  • Limited Services
  • Address Changes
  • Reactivate Dormant Accounts
  • Name Change
  • Social Security Number Changes
  • Member Number Change
  • B Notices
  • Compromised Shares and Pins
• Basic knowledge and ability to assist other departments
  • Deceased Memberships
  • Power Of Attorney
• Establish and maintain an effective and positive working relationship with coworkers supervisors and members.
• Complete training courses within established guidelines.
• Adhere to DCUs policies and procedures. Lead by example and always conduct yourself in a professional manner.
• Perform other job-related duties as assigned or requested.
• Complies with regulatory compliance and assigned training requirements.

• Six months to one-year related experience financial institutions preferred
• Prior customer service experience
• Basic PC skills

DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1700 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

$20.50 - $22.60 / hour

#INDMI

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