Job Description

Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management services to luxury apartment buildings in the Downtown San Francisco area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Downtown San Francisco area. The service rep will visit their assigned property/properties multiple times a week, and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
  

• Log recently-delivered packages into the property's automated package management system
  

• Deliver packages to resident doors
  

• Organize packages within the room, to make it easier for residents to find their packages
  

• Identify aging/stale packages and prepare them to be returned to sender
  

• Email Correspondence with on-site residents and property staff
  

• Serve as a primary liaison between the property and the package management provider support team
  

• Deliver certain packages directly to residents' doors
  

• Perform lightweight maintenance on the locker/package room management system
  

This is a part-time role (25-30 hours), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and Interpersonal. You will be working in upscale apartment buildings and will be expected to build and establish positive, friendly relationships with both property managers and residents.
  

• Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in or near the downtown San Francisco area. 
  

• Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)
  

• Good organizational and independent problem-solving skills
  

• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
  

• Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
  

• At least 18 years old.
  

Benefits

What’s In It For You:

• You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
  

• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  

• 401K with employer match
  

• Accrued PTO to relax, recharge, and rest
  

• Accrued Paid Sick Leave
  

• Employee Assistance Program
  

• Liaison Uniform and Equipment Provided
  

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