Job Description

Lead Patient Care Coordinator

Dental Office | Front Office Leadership

Pay & Schedule

• Pay: $18-$20 an hour
• Schedule: Monday through Thursday from 7:30am to 5:00pm | Fridays from 8:00am to 1:00pm 

About the Role

We’re seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you’ll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up.

Key Responsibilities

• Greet all patients warmly and ensure a positive first impression
• Manage appointment scheduling to meet daily, monthly, and yearly metrics
• Present treatment plans, discuss financial options, and handle objections with confidence
• Verify insurance benefits, manage claims, and oversee AR follow-up
• Coordinate patient referrals, track unscheduled treatments, and maintain 90% case acceptance
• Collect co-pays, manage Care Credit, and ensure accurate financial records
• Ensure phones are answered promptly and front desk is consistently staffed
• Maintain updated patient records and organized workspaces
• Participate in and lead daily huddles, sharing key updates and patient info
• Ensure HIPAA and OSHA compliance and uphold practice policies
• Request reviews and referrals from satisfied patients
• Support end-of-day procedures and assist with cash reconciliation
• Guide and support team members with training, coaching, and performance feedback
• Collaborate with the clinical team to ensure smooth patient flow and communication
• Assist with cleaning duties and maintaining a professional environment
• Lead by example in punctuality, professionalism, and adaptability
• Complete assigned reports and contribute to improving office systems and workflows

What We’re Looking For

• Strong leadership and team development skills
• Excellent communication, customer service, and phone etiquette
• Proficiency in dental terminology, ADA codes, and insurance processes
• Organized, proactive, and solution-focused mindset
• Ability to work independently and collaboratively in a team setting
• Previous experience in a dental office front desk role required; leadership experience preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts

If you're passionate about providing top-tier patient service and leading a front office team with excellence—we'd love to meet you!

Apply today and help shape the future of exceptional dental care!

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