Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Job Title: Lead Coordinator, Group Tours and Customer Visits Events Planning
Location: Moline, IL, 61265
Duration: 24 Months
Job Type: Temporary Assignment
Work Type: Onsite
Visa sponsorship is not available, now or in the near future, for this position.
Job Description:
Ensures that excellent customer service is given to visitors and customers interested in learning about the company and the equipment it produces resulting in the best possible client experience.
Duties:
Coordinates and plans all factory tours.
Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.
Compiles data necessary to prepare files or create standard and special reports using defined formats.
Performs office administrative duties including correspondence invoicing filing bill payment and reporting.
Acts as the Company representative during factory tours and events.
Trains tour guides on tour routes and appropriate information to provide guests.
This position may require driving.
Responsibilities:
Coordinates and plans all factory tours for enterprise facilities.
Partners with on-site tour team and security to confirm factory tours.
Completes vetting process for all tour requests.
Manages tour coordination procedure and policy within Cvent platform
Provide tours at world headquarters for VIP guests
Provide event support and coordination for local headquarters events and conference rooms
Event liaison between Cvent builder and stakeholders
Skill Set Requirements:
Project coordination experience
Excellent Communication Skills: Ability to convey information clearly and effectively to diverse audiences.
Public Speaking: Comfort and confidence in speaking before groups of people
Customer Service Orientation: Ability to address inquiries and resolve issues efficiently and politely.
Ability to multi-task and work in a fast-paced environment
Adaptability: Flexibility to handle unexpected situations or changes in tour plans.
Organization and Time Management: Efficiently manage tour schedules and ensure timely completion of tours.
What sets you apart:
Previous client experience
Experience with Cvent event management platform
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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