Job Description

Empire Management Group is a professional, performance-driven sales firm specializing in customer acquisition and brand representation within the telecommunications industry. We’re currently looking for a motivated and client-focused Junior Account Manager to join our growing team. This entry-level sales and management opportunity is part of our Lumen campaign, where you’ll play a key role in supporting eligible clients who rely on free and affordable internet services. You’ll help ensure their continued access to essential connectivity while building a strong foundation in account management and customer service.

As a Junior Account Manager, you’ll receive comprehensive training and work alongside experienced sales and account management professionals. You’ll learn how to maintain lasting client relationships, understand customer needs, resolve inquiries, and drive satisfaction—all while developing your skills for a future in sales leadership or management. If you're ready to grow in a fast-paced sales environment and take the first step toward a management-track career, this is your chance.

Key Responsibilities Of The Junior Account Manager:

• Educate local residential customers on Lumen features and benefits to boost satisfaction, service usage, and complete all eligible sales 
• Deliver timely, accurate support for Lumen services, including billing, account updates, and eligibility questions
• Assist customers with all sales orders for the new internet services and create an impactful and sufficient experience 
• Strengthen relationships through direct empathetic communication, conflict resolution, and proactive follow-ups
• Identify basic sales opportunities, such as plan upgrades or add-on services
• Complete hands-on training in direct sales approach and Lumens offerings
• Assist Senior Account Managers in maintaining strong connections with new and existing customers
• Collaborate with sales, enrollment, and support teams to ensure a smooth customer experience from sign-up to service

Junior Account Manager Qualifications:

• Experience in customer service, retail, or other direct sales roles 
• Strong interpersonal skills are a must 
• Excellent verbal and written communication skills, with the ability to build trust, listen actively, and maintain professional relationships
• A true passion for delivering great customer experiences and a proactive mindset when it comes to solving client needs

Looking to break into sales and management with real growth potential? This is your opportunity. As a Junior Account Manager, you’ll gain hands-on experience in customer acquisition, represent a leading internet provider, and build the foundational skills needed to grow into a successful career in sales and management. If you’re motivated, coachable, and ready to learn, this is your opportunity to move up quickly.

 

Get rewarded for your results. This is a commission-only position with limits on earnings, and the compensation listed represents average annual income for representatives in this role.

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