We are seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder . The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment.
Design, develop, and enhance ServiceNow ITSM modules :
Incident, Problem, Change, Request, Knowledge, Asset Management
Develop and customize Service Catalog items , workflows, approvals, and SLAs.
Implement automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions .
Build and customize Service Portal / UI Builder pages and widgets.
Configure SLAs, notifications, escalation rules , and reports.
Perform integrations using REST / SOAP APIs , Import Sets, and Transform Maps.
Ensure CMDB alignment and support CSDM best practices .
Optimize platform performance and follow ServiceNow best practices .
Support UAT, production deployments, upgrades, and troubleshooting.
Collaborate with business stakeholders and follow Agile/Scrum methodology.
Provide technical guidance to junior developers and contribute to documentation.
ServiceNow ITSM (Senior level)
Strong JavaScript and Glide API
Flow Designer / Workflow
Service Catalog & Request Management
Service Portal / UI Builder
REST / SOAP integrations
CMDB & CSDM fundamentals
SLAs, Notifications, Reporting
ATF (Automated Test Framework)
HRSD / CSM / ITOM exposure
Performance Analytics
ServiceNow Upgrade & Clone experience
DevOps / CI-CD integration
ITIL knowledge
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