Job Description

GENERAL FUNCTION / SUMMARY

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, and perform hardware upgrades-all in accordance with established standards and guidelines. Collaboration with the IT Infrastructure team and various departments is essential to support the company's overall business strategy.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide first-line technical assistance via phone, email, and in-person interactions.
• Set up new desktops and laptops, including installing or reinstalling operating systems as required .
• Conduct IT orientation sessions for new hires and create user accounts.
• Create and manage accounts for application systems .
• Install, update, and configure printer drivers for both internal use and agents.
• Request and provision additional electronics and peripherals as needed.
• Create and manage assets in the IT asset management system, including generating labels for new devices.
• Install and update software applications, ensuring systems remain current.
• Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals.
• Assign Adobe licenses and manage Microsoft licensing updates.
• Disassemble laptops , desktops to upgrade or repair components when necessary.
• Manage ticketing and resolution via Jira Servic e to ensure timely issue resolution.
• Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms.
• Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations.
• Maintain the cleanliness and organization of storage and telecom rooms.
• Perform other tasks assigned to support departmental and organizational goals.

BASIC QUALIFICATIONS

• A passion for customer service: enjoy going the extra mile to ensure customer satisfaction.
• Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues.
• Communication champion: excel at clear and concise written and verbal communication (English & Mandarin fluency is a must )
• Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience.
• Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus.
• Network know-how : familiar with network configurations and management.
• Cable control: understanding cable management and flow, including terminations, is beneficial.
• Physical demands: lifting equipment up to 25 lbs.
• Travel requirement: travel up to 10% within different locations in Southern California.

WHO WE ARE

With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals.

WHY JOIN US

• Industry Leader : Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network.
• Multilingual & Multicultural : Work in a dynamic, diverse environment that understands and serves multicultural communities.
• Career Growth : Access to cross-functional training, licensing support, and professional development opportunities.
• Collaborative Culture : Be part of a supportive team that values innovation, initiative, and shared success.
• Impactful Work : Help individuals and families achieve financial security and generational wealth.

WHAT WE OFFER

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development and growth opportunities.
• Pay starts at $21.35 ~$28.85/ hour based on experience.

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