Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Main Purpose:** To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors. **Main Duties and Responsibilities** + To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. + To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). + Working with customers on daily basis with the aim of developing an excellent working relationship. + Analysis of repetitive operational problems and development of possible service solutions. + Advise customer latest booking times and documentation required. + Booking shipment with use of Marken booking system. + Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales + Supplying customers with Marken Service information, + Potential customer information to be given to the Sales department + Keeping Customer services team holiday, sickness, overtime records + Arranging Customers Services shift Roster + Attending management meetings weekly + Attending meetings with customers if required + Assisting auditors if required + Training Customers services staff + Overseeing daily Customer Services operations and monitoring level of service provided. **General** + Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken. + The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. + Extensive contact with Customer Representatives. + Extensive contact with local and regional Aviation and other relevant operational locations. + Extensive contact with Operations/Logistics divisions Marken London. + Participate in scheduled meetings to discuss services performance and concerns. + Form working relationships and other an understanding of other department within the customer's organization. **Knowledge Skills and experience:** + Complete and thorough understanding of Aviation/Airline Networks + Excellent communication skills with the ability to influence others. + Excellent problem solving and prioritization skills essential. + Flexibility in working hours required. Weekend coverage required in Customer Services. + To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements. **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Job Tags

Local area, Shift work, Weekend work,

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