Job Description

We are seeking a results-driven Client Strategy Executive III to join our dynamic team. As a key player in our Revenue group, you will be responsible for fostering meaningful relationships, driving strategic initiatives, and ensuring the success of our clients.

Job Duties

• Full ownership of the client relationship by partnering with both internal and external stakeholders to achieve the client’s defined business objectives, as well as managing client risk, billing, and contractual issues.
• Collaborate with internal teams as the "Voice of the Customer to drive customer-centric outcomes.
• Identify and negotiate cross-sells, upsells, and renewal opportunities to achieve individual and team sales targets, partnering with account executives to jointly close opportunities.
• Determine and align technical and strategic value drivers and KPIs for the client’s or partner’s business with MX’s products and service.
• Strong organizational and personal skills to successfully communicate and negotiate with internal and external customers and cultivate influential relationships across the business, especially at an executive level.
• Grow assigned client portfolios in terms of usage and platform adoption as part of defining and executing client business objectives.
• Determine and align technical and strategic value drivers and KPIs for the client’s or partner’s business with MX’s products and services
• Regularly collaborate with clients to develop and execute strategic plans that leverage our products to enhance the quality of their business and customer experiences.
• Lead strategic business reviews with clients in a professional way that instills confidence and drives progress.
• Become an MX product SME in order to align MX’s offerings with client strategies to grow their business, consistently communicating updates on new features, products, and services via MX’s product roadmap.

Requirements

• 5+ years of client success management and B2B account management in a SaaS organization, preferred.
• Strong organizational and personal skills for effective communication and negotiation, especially at an executive level.
• Proven track record delivering on corporate objectives and quotas while managing multiple clients and tasks concurrently.
• Passion for creating an elite client experience.
• Awareness of the financial industry.
• Self-driven, motivated, and result-oriented.
• Bachelor's Degree or equivalent experience, preferred.

Work Environment

At MX, we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style, which may require both local and remote team members to be in the office when necessary, to kick off projects, hold cross team strategy meetings, or complete key deliverables. Remote team members will travel into the office four times per year, and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks, company-paid meals, onsite massage therapists, sports simulator, gym, mother’s lounge, and meditation room.

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