Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
...This is a remote position. Remote Travel Advisor Entry Level | Work From Home Do you have a passion for travel and a desire to build a meaningful career from anywhere? We're seeking enthusiastic, self-motivated individuals to join our team as Entry-Level Travel...
...shape outstanding user experiences and impact the success of our products by creating flawless UI and UX designs, from conceptualization... ...ways of designing interactions.Work closely with product managers and software engineers to propose new features and improve the...
...world of possibilities for growth and innovation. The Rokt engineering team builds best-in-class ecommerce technology that provides... ...the envelope of what is possible. We are looking for Senior Security Engineer Target Total Compensation: $300,000 - $375,000,...
...entails contributing to the delivery of toll services including but not limited to, toll technology policy planning, implementation, analysis and operational support. May provide consultation during one or more phases of toll revenue collection system and operations life...
...servicing 17 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Subaru, Kia, Volkswagon, Honda, BMW, Toyota, Porsche,Mercedes, Volvo, Nissan, Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio and Tennessee...