BUSINESS ANALYST Job at SGS Consulting, Texas

eE9Ddk9Yck5mZnZ0aUZpZlQ4TmE3WllV
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
  • Attention to Detail: Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
  • Analytical Skills: Strong analytical skills are needed to audit work, collaborate with internal teams, and provide feedback for process improvements.
  • Customer Service: Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
  • Meeting Metrics: The candidate must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
  • Work Arrangement: The position is primarily remote with occasional office visits for scheduled meetings.
  • Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
  • Resume Evaluation: Resumes should highlight experience working with customers, collaboration with other teams, and detail-oriented roles.
  • Interview Process: The interview process includes a glider assessment followed by a virtual panel interview with Mary and two other team leaders. Interviews are expected to be scheduled the week following the resume review process.
  • Contract Extension: There is a possibility for the contract to extend up to two years, and candidates can apply for open opportunities within the company.
  • Excel Proficiency: Intermediate proficiency in Microsoft Excel is required, but advanced skills like V-lookups and macros are not necessary.
  • Equipment Provision: The company will provide a laptop and headset, but candidates need to have their own monitors if they require multiple screens.

Skills:

  • Data Entry
  • Customer Service
  • Excel

Education/Experience:

  • High School.

Job Tags

Contract work, Work experience placement, Work at office, Remote work,

Similar Jobs

Aristek Consulting

IT Manager Job at Aristek Consulting

 ...Job Title: IT Manager Location: Grand Haven, MI Department: Information Technology Reports To: CFO / CEO Employment Type: Full-Time, Onsite Position Overview Our client, a leader in the manufacturing industry, is seeking a skilled... 

Molson Coors

Brewing Temp Brewery Worker Job at Molson Coors

Requisition ID: 37296 In the role of Temporary Production Worker in Ft. Worth, TX, you will be part of the Integrated Supply Chain team. In supply chain, you will operate the forklift and maintain the packaging area equipment, brewing and/or warehouse areas while continually...

RJ Murray

Non-CDL Delivery Driver Job at RJ Murray

Position Overview: Now Hiring: Non-CDL Delivery Driver Full-Time | Latham, NY Join a stable, industry-leading company where...  ...daily deliveries and operations. If you take pride in safe driving, teamwork, and providing excellent service, we want to hear from... 

Ascension

Physician - Pediatric Neurology Job at Ascension

Details Specialty: Pediatric Neurology Subspecialty Interest: Headache/Epilepsy Schedule: 32 patient hours per week Call Schedule: 1:3 Practice Detail: Join one board certified and very experienced Pediatric Neurologist EMR System: Cerner and Athena... 

Hyatt Place Harrisonburg

Houseperson Job at Hyatt Place Harrisonburg

Were more than just a team - were a community dedicated to making a difference every day.At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability...