Job Description
**在申请工作之前，请从本页右上角的选项中选择您的语言偏好。**
在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
**职务描述：**
The Customer Relationship Manager leads and optimizes operations for UPS Capital products and services within APAC Region. This role is responsible for overseeing end to end operational performance to deliver exceptional customer satisfaction, implement processes and procedures to secure efficient operations, compliance and profitability within the countries served at APAC. This role leads all operations team within the Region, fostering a culture of accountability, innovation and high performance.
The ideal candidate brings strong operational acumen, effective problem-solving skills, future focus mindset and focus on customer centricity.
Key responsibilities:
1) Customer experience: ensures seamless and effective customer journey, ensuring operational process and touchpoints align with customer satisfaction goals and operational excellence.
2) Book of business management: lead and oversee customers profitability, growth and performance within the countries served.
3) Underwriting oversight: ensure consistent, profitable underwriting policies aligned with company's policies and objectives, market trends and regulatory requirements.
4) Claims oversight oversees claim's function, ensuring efficiency and high service standards.
5) Process and compliance: develop, implement and continuously improve operational procedures to align with industry best practices, government and industry regulations.
Qualifications:
* Bachelor's degree in Business Administration, Engineering or related field.
* +3 years of experience in operational roles.
* Strong leadership skills and team management within cross functional teams.
* Problem solving and decision-making skills.
Key competencies:
* Strategic and operational mindset.
* Problem solving and analytical thinking.
* Operational excellence.
* Change management.
**员工类型:**
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
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